SuperChurch

Support
Support

Let’s find the right help.

Trouble joining your church or getting the access you need? Start below, or email us and tell us where you got stuck.

Email support Privacy Policy Terms of Use
Common help

What are you trying to do?

Join

I just want to find my church

Download the app, sign in, search for your church, and join through the in-app church flow when allowed.

Invite

I received a church invite

Use the invite link first so the church and requested role are prefilled before you complete onboarding.

Leadership

I manage a church team

Pastors invite members and manage church roles. Group and ministry leaders receive only the access assigned to them.

Modules

My church uses linked directory support

If your church uses a linked directory, include the church name and the record that looks wrong when contacting support.

Account

I need account or deletion help

Use the support links below for legal and deletion guidance, or email the listed support address for direct help.

Account

Account Deletion Instructions (In-App)

  1. Sign in to SuperChurch.
  2. Open Settings.
  3. Go to Danger Zone.
  4. Tap Delete Account and confirm.

This removes SuperChurch profile and membership records. Limited audit metadata may be retained for security/compliance. Deletion affects SuperChurch account data and church membership data tied to this app.

Onboarding

Getting Started

  1. Download SuperChurch from the App Store.
  2. Sign in and choose whether you are joining an existing church or setting up church leadership access.
  3. If leadership invited you, use the invite link so the church and role request are prefilled.
  4. Members can still find and join their church in the app when the church join policy allows it.
  5. If your church uses a linked directory, include the church name and the record that looks wrong when contacting support.
Start with one gathering

Your first week with SuperChurch

  1. Make a free volunteer roster for your next service. Print it or share it with the person who runs the schedule. No account needed.
  2. Open SuperChurch on iPhone or iPad and search for your church. If it is already listed, request leadership access there instead of creating a second listing. Have a setup invite? Open that link first.
  3. Once your access is approved, add one gathering and invite your volunteer coordinator. Keep your current website and communication channels while you try it.

The free browser roster does not sync to the app. Not sure which church record to use? Email us for remote setup help.

Pastor setup

Finish a church profile from an invite

  1. Open the setup invite from a Pastor or SuperChurch support team.
  2. Create or sign in to the pastor portal account shown on the invite.
  3. Confirm the church name at the top before editing anything.
  4. Fill the public profile first: about, contact, address, website, and social links.
  5. Use Live to save the public SuperChurch live link and any YouTube, Facebook, Twitch, or RTMP destination details.
  6. Download the iPhone app for member approvals, events, announcements, documents, and day-to-day church work.
Public watch links are safe to share. RTMP server URLs and stream keys are private broadcast credentials and should only be handled by approved church managers.
Safety

Message Safety Actions

  1. Open a thread in Messages.
  2. Long-press a message.
  3. Select Report Message to submit moderation review.
  4. Select Block Sender or Unblock Sender to control contact visibility.
Platform

Service and Privacy Notes

SuperChurch uses Firebase (Auth, Firestore, Storage, and Cloud Functions) to run account, church, and messaging features. Some sponsored or ad-supported surfaces may use Google Mobile Ads.

When required, iOS permission and consent prompts are shown in-app and platform privacy disclosures are kept aligned with current app behavior.

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